At Livid Lighting we want our customers to be completely satisfied with their purchase.
We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from Livid Lighting, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that we deliver to you or that you purchase from a Livid Lighting Approved Distributor, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact our Customer First Team .
About our Refund, Return & Repair Policy
This is the Refund, Repair and Return Policy of Livid Lighting, and applies where you make a purchase online from www.lividlighting.com.au.
If you wish to view the refund, return or repair policies of any Livid Lighting Approved Distributor, please contact or visit the relevant Livid Lighting distributor for details. As Livid Lighting Approved Distributors are operated independently, these policies may vary between Livid Lighting Approved Distributors.
Change of Mind
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Consumer Guarantees and Your Rights Under the Australian Consumer Law
Refer to Consumer Guarantees for more information.
Goods Damaged in Transit
If any goods arrive damaged, please contact our Customer First Team as soon as possible. Livid Lighting will arrange to have the damaged goods returned and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
Refunds will be processed by Livid Lighting if you purchased through www.lividlighting.com.au and will normally be processed within 3 days. If you purchased from a Livid Lighting Approved Distributor, the relevant Livid Lighting Approved Distributor will process the refund and will normally be processed within 5 days.
Where Livid Lighting considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Livid Lighting or a Livid Lighting Approved Distributor will be at Livid Lighting’s cost.
Returns and Repairs
You may return goods we have delivered to you by mail by contacting our Customer First Team.
You may also contact or attend the Livid Lighting Approved Distributor where you purchased your goods, or where your goods were despatched from, and a staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.
Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident (with the exception of Animal Impact), or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
Where you have any questions or concerns relating to your Order, please immediately contact our Customer First Team.